Caregivers as Partners in Long-Term Care

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Stopwatch icon Time to complete: Approximately 60 minutes

About this Course

The Caregivers as Partners in Long-Term Care eLearning course provides practical and tangible insights on how to include, support and empower caregivers as partners on the interprofessional team. This course was co-designed with residents, caregivers, LTC team members and leaders to engage learners in relevant and realistic stories. Through these stories of resident and caregiver experiences in LTC, learners will engage in interactive activities and reflections.  

The course includes three modules for completion: 

  • Module 1 “The Foundations of Care Partnership” 
  • Module 2 “Communication for Strong Partnerships”
  • Module 3 “Empowering Caregivers”. 

This course aligns with the Fixing Long-Term Care Act, 2021, Health Standards Organization’s National Long-Term Care Services Standard, and has been informed by recent research to support long-term care homes in building and strengthening people-centred approaches to care. 

Learning Objectives:

  1. Describe the variety of experiences and challenges faced by caregivers in the LTC context
  2. Recognize caregivers as valued members of the interprofessional team
  3. Identify effective communication practices when working with caregivers as partners
  4. Describe how cultural factors affect communication
  5. Articulate their role in supporting and empowering caregivers


This course is for interprofessional team members in long-term care, including personal support workers, registered nurses, registered practical nurses, nurse practitioners, social workers, social service workers, dietitians, recreation therapists, physiotherapists, spiritual care providers and physicians. It is also very relevant for formal leaders (directors of care, administrators, managers), students, and anyone with an interest in learning more about including caregivers as partners in long-term care settings.  


We would like to thank the people who contributed to the development of content for this course.  

Thank you to the network of contributors whose wisdom and experience are reflected in this course. For their time and insight, we thank:

These wonderful people:
  • Jennifer Cornell, Director of Long Term Care and Senior Services, Grey Gables, Lee Manor and Rockwood Terrace Care Communities
  • Mark Dager, Director of Long Term Care, Oxford County
  • Christelle Dombou, Client Experience Coordinator, Bruyère Continuing Care
  • Cathleen Edwards (she/her), Education Manager, Family Councils Ontario
  • Jim Gilhuly, LTC Resident
  • Tina Gray, Supervisor of BSO and Transition Services, Woodingford Lodge
  • Fardowsa Halane, Knowledge Exchange Lead, Ontario Caregiver Organization
  • Mieko Ise, Caregiver
  • Sophie Lalonde (she/her), Family Councils Ontario Practicum Student at Toronto Metropolitan University
  • Janet Luloff, Vice-Chair, Champlain Region Family Council Network (CRFCN)
  • Melissa Matheson, Ontario Association Of Residents’ Councils
  • Lucianna Mazzone, Social Worker, Owen Hill Community
  • Erin McCormick, Care Partner
  • Janet Morris, B.Sc.(O.T.); MHA, President & CEO, St. Patrick’s Home of Ottawa
  • Lindsay Passfield-Leu, Director of Quality and Resident Engagement, Osgoode Care Centre
  • Liane Pelissier (she/her), Client Services Manager, Family Councils Ontario
  • Gale Ramsden, LTC Resident
  • Pauline Schneider, Interprofessional Educator, Ontario CLRI at Bruyère
  • Dave Stanyon (he/him), Resident Leader, Ontario Association Of Residents’ Councils
  • Aki Tomizawa, Caregiver

Project Team:

  • Michelle Fleming (she/her), Senior Knowledge Broker, Ontario CLRI at Bruyère
  • Kailey Forster, Implementation Lead, Ontario Caregiver Organization
  • Alison Kilbourn, Manager, Essential Care Partner Support Hub, Ontario Caregiver Organization
  • Rachel Lithopoulos, Project Coordinator, Ontario CLRI at Bruyère