Time to complete: Approximately 20 minutes
About This Course
CEoL Course 3, Building Relationships, shows team members how to use paraphrasing and empathy when responding to a resident or family member in difficult and/or emotionally charged conversations about end-of-life.
Team members will learn how to effectively paraphrase, how to incorporate empathy in their responses and recognize if a situation is outside the boundaries and limits of their professional role. Anticipated outcomes include improved communication skills to build therapeutic relationships with residents and family members and an enhanced understanding of the role that all LTC team members can play in end-of-life communication.
You will receive a CLRI certificate for completing this course.