Time to Complete: Approximately 20 minutes
About This Module
CNL Module 1: Communicating Effectively helps nurses to use effective communication techniques in a variety of contexts and with a variety of people (e.g., colleagues, residents, families, different departments, etc.).
Nurses will learn the difference between effective and ineffective communication approaches, be able to describe techniques for giving feedback and recognize the possible consequences of effective and ineffective communication techniques. Anticipated outcomes include improved communication skills to increase team morale and provide the best quality of life for residents.
You will receive an Ontario CLRI certificate for completing this course.
If you complete all three CNL eLearning modules you will earn 1 credit towards your continuing professional development through the Canadian Nurses Association (CNA). To earn your CNA credit and certificate of completion, complete all three CNL eLearning modules then enroll in the Clinical Nursing Leadership eLearning Training course to download your certificate.