Time to Complete: Approximately 20 minutes
About This Module
CNL Module 2: Handling Conflict with Care helps nurses to use effective strategies for managing conflict in a variety of contexts and with a variety of people (e.g. colleagues, residents, families, different departments, etc.).
Nurses will learn how to describe several effective strategies for managing conflict and recognize several ineffective strategies for managing conflict and recognize the possible consequences of both approaches. Anticipated outcomes include improved ability to manage conflict and ability to model how to handle conflict with care.
You will receive an Ontario CLRI certificate for completing this course.