LTCO. Managing Pain and Distress in Long-Term Care (Non-Clinical Team Members)

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Stopwatch icon Time to complete: Approximately 10-15 minutes

About this Course

Managing Pain and Distress in Long-Term Care is a self-paced orientation course that will equip or refresh long-term care team members on the knowledge and skills required to support residents.

Pain and distress often indicate a medical condition that requires assessment, intervention, and treatment. A person can experience pain and distress in different ways including physically, socially, spiritually and psychologically.

It is important for all team members to be knowledgeable about pain and distress so they know what to look out for and what to report to the clinical team. This course will equip non-clinical team members with the skills and confidence to recognize signs of pain and distress.

After taking this course, learners will be able to:

  • explain the different types of pain/distress and the concept of “Total Pain”
  • argue against common myths and misconceptions about pain/distress and the assessment of pain/distress
  • recognize indicators that a resident may be experiencing pain or distress
  • explain why non-clinical team members should report to clinical team members any changes they observe in residents

Learners will receive an Ontario CLRI certificate for completing this course.

About the Orientation eLearning series

The Orientation eLearning courses, created by the Ontario CLRI at the RIA, provide education for new team members during orientation, and for existing team members during their annual training. These scenario-based learning courses ensure that learners have the knowledge and skills needed to assist the people they support and are in line with Ministry of Long-Term Care guidelines. They were developed using evidence-based best practices and adult education principles, in collaboration with subject matter experts and LTC leaders.


This course is for long-term care team members in non-clinical roles.


This eLearning course, part of the Orientation course series, was developed by the Ontario CLRI at RIA with the generous support of Schlegel Villages.

We would like to thank the people who contributed to the development and review of content for this course:

Subject Matter Experts 

Trisha Wilson, RSW, Performance Improvement Lead, NW Regional Palliative Care Program, Hogarth Riverview Manor LTC, St Joseph’s Care Group

Tara Moffatt MN, RN, CHPCN (C), CON (C), Clinical Nurse Specialist, Palliative Pain and Symptom Management Consultant, Nipissing and Parry Sound Districts, VON Canada

Gwendolyn Cleveland, RN, BScN, MEd, CHPCN(C), Palliative Pain and Symptom Management Consultant (PPSMC), Community Health Team, Scarborough Centre for Healthy Communities

Kim Arquette, RN, BScN, Clinical Specialist, Schlegel Villages


This course was developed in collaboration with an advisory panel of LTC team members: Abena Nyarko, Alison Harper, Berlyn Gozorate, Julia Karls, Rosemarie Cruz, and Tammy Casado.


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