Time to complete: Approximately 45 minutes
About Person-Centred Language
Person-centred language (PCL) refers to using language that puts people first rather than the disease, symptoms or conditions that they may have. In long-term care (LTC) this means focusing on the strengths and abilities residents have, rather than their disabilities. By using person-centred language, we honour, respect and dignify people in our society by being thoughtful and building up strengths and abilities.
About the Course
This interactive eLearning course will show you how person-centered language can have a positive impact on communication and care, and help to reduce stigma and discrimination.
Length: 45 minutes
Format: Three 15-minute modules
Audience: Long-term care home team members including:
- Personal Support Workers (PSWs)
- Registered Practical Nurses (RPN)
- Registered Nurses (RN)
- Nurse Practitioners (NP)
- Recreation Therapists (RT)
- Behaviour Therapists (BT)
- Occupational Therapists (OT)
- Social Workers (SW) and Social Service Workers (SSW)
- Health Care Aides (HCA)
- Psychogeriatric Resource Consultant (PRC)
- Educators
- Food service workers
Certificate of completion: Users will be able to download a certificate of completion after all the modules of the course have been finished. The certificate is issued by the Ontario CLRI, Behavioural Supports Ontario, and machealth. The certificate is available on the machealth site.
Are you a long-term care leader or manager?
You may want to switch to Implementing Person-Centred Language: An Overview for Long-Term Care Team Leaders and Managers. This course contains an additional 10-minute module designed specifically for leaders and managers, as well as the three 15-minutes modules contained in Person-Centred Language: Overview for Long-Term Care Team Members.
Click the button below to switch to Implementing Person-Centred Language: An Overview for Long-Term Care Team Leaders and Managers:


